Refund policy

# Refund policy

## Return Policy for Frost and Field Freeze-Dried Products

Thank you for choosing Frost and Field. We aim to ensure that you are completely satisfied with your purchases. In the event that you need to return an item, please review our return policy below.

## Damages and issues

Please inspect your order upon reception and contact us immediately at order@frostandfield.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

## Eligibility for Returns

* Only Frost and Field freeze-dried products that have not been opened are eligible for return.
* Returns must be initiated within ten days of the original order date.
* Unfortunately, we cannot accept returns on sale items or gift cards.

## Return Process

1. **Submit Your Request by Email:** Before sending back any items, email your return or refund request to order@frostandfield.com. Please include your order number, product details, and the reason for the return.
2. **Return Authorization:** After we receive your request, our customer service team will review it. If your return is approved, you will receive a Return Authorization Number and instructions on how to proceed. Returns cannot be accepted without a valid Return Authorization Number.
3. **Shipping Returns:** Package the item securely in the original packaging if available. Include a copy of the return authorization email in the package. Clearly mark the Return Authorization Number on the outside of the package. Ship the item to the address provided in the return instructions. Note that return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method to ensure the item is safely returned.

## Refunds

* Once we receive your returned item and confirm that it meets our return conditions, we will process your refund to the original method of payment. Please allow up to 10 business days from the receipt of the returned item for your refund to be processed.

## Additional Information

* We reserve the right to refuse a return if the item is received in a condition that does not meet our return eligibility criteria.
* If you have any questions or need assistance with your return, please contact our customer service team at order@frostandfield.com.

We appreciate your understanding and cooperation with our return policy to better serve you and ensure the quality of our products.